1. Purpose & Objectives

This plan ensures that critical Shopspray services remain available or are rapidly restored following disruptive incidents. 

Objectives: 

• Protect customer operations (Punchout & B2B commerce workflows) 

• Minimize downtime and data loss 

• Maintain trust with enterprise customers 

• Enable fast, controlled recovery from incidents

2. Scope

This plan covers: 

• Production Shopspray Punchout platform 

• Customer integrations with Punchout Core and/or Punchout Pilot product variants 

• Infrastructure & cloud services 

• Internal operations & key personnel 

• Third-party dependencies

Out of scope: 

• Customer-owned infrastructure beyond defined integration points

3. Business Impact Analysis (BIA)

 3.1 Critical Business Functions 

Definitions: 

• RTO (Recovery Time Objective): Max acceptable downtime 

• RPO (Recovery Point Objective): Max acceptable data loss

4. Risk Assessment

 4.1 Identified Risks 

5. Business Continuity Plan (BCP)

5.1 Incident Response Structure 

 Incident Manager: 

• Owns incident coordination 

• Authorizes escalation and communication

Technical Lead: 

• Diagnoses root cause 

• Executes recovery steps 

Customer Communication Lead: 

• Updates customers 

• Manages status page & direct outreach 

5.2 Incident Classification 

5.3 Communication Plan 

 Internal: 

• Slack / Teams incident channel 

• Incident timeline & decisions logged

External: 

• Status page updates 

• Direct notification to affected customers 

• Post-incident report within 5 business days (SEV-1) 

5.4 Workforce Continuity 

• Remote-first capability 

• Access via secured VPN / SSO 

• Documented runbooks for all critical systems 

• Minimum two trained owners per core system 

6. Disaster Recovery Plan (DRP)

 6.1 Architecture Principles 

• Cloud-based infrastructure 

• High availability across multiple availability zones 

• Stateless application services 

• Encrypted data storage 

• Infrastructure-as-Code (IaC)

6.2 Backup Strategy 

Backups are: 

• Automated 

• Encrypted at rest and in transit 

• Regularly tested

6.3 Disaster Scenarios & Recovery 

Scenario 1: Primary Cloud Region Failure 

• Failover to secondary region 

• Restore latest validated backups 

• DNS switch 

• Expected recovery: ≤ 4 hours 

Scenario 2: Data Corruption or Deletion 

• Identify last known good snapshot 

• Restore affected services 

• Validate data integrity 

• Expected recovery: ≤ 2 hours 

Scenario 3: Security Breach 

• Isolate affected systems 

• Rotate credentials & keys 

• Restore clean environment 

• Notify customers if required (GDPR) 

6.4 Recovery Validation 

• Automated smoke tests 

• API health checks 

• Key customer integration verification 

• Sign-off by Incident Manager 

7. Third-Party & Vendor Management

 Shopspray relies on: 

• Cloud infrastructure providers 

• Monitoring & logging services 

• Authentication & identity providers

Controls: 

• Vendor SLAs reviewed annually 

• Security & compliance alignment 

• Exit strategies documented for critical vendors 

8. Compliance & Data Protection

• GDPR-compliant data handling 

• Least-privilege access control 

• Audit logs retained 

• Incident notification procedures in place 

9. Testing & Maintenance

• Annual DR simulation 

• Tabletop incident exercises 

• Post-incident reviews after all SEV-1 events 

• Plan updated after: 

• Major architectural changes 

• New critical customers 

• Regulatory changes 

10. Version & Ownership

Version: 1.3. Owner: Shopspray CEO / CTO. Last Review: December, 2025. Next Review: December, 2026